Evelyn Moore
Documentation Specialist • Technical Editor • Senior Technical Writer
Editorial QA • Documentation Standards & Compliance • Content Standardization • Process Modernization
Clear, accurate, and organized documentation that helps people find answers, follow processes, and do their jobs with confidence.
What I Do & What I Deliver
What I Do
I develop, refine, and govern technical and learning documentation—turning complex workflows, source materials, and subject matter expertise into clear, structured content people can use to perform their jobs.
- Documentation clarity: Translating complex technical and instructional requirements into usable, task-focused content.
- Operational structure: Creating standards, templates, and documentation workflows that help teams work faster and more consistently.
What I Deliver
Documentation that is accurate, consistent, maintainable, and structured for real-world use.
- Unified voice: Deliverables that align with brand and industry writing standards.
- Faster cycles: Development processes that are more predictable, efficient, and easier to maintain.
- Clear logic: Information structured around user tasks, decision points, and real job performance.
How I Approach Quality
Speak with One Voice
Every document, course, or deliverable should read as if written by a single expert, regardless of how many authors contribute.
- Standardized style guides and templates
- Editorial review for clarity, flow, and tone
Unified voice reduces rework and strengthens the learner experience.
Document the Process
Process documentation should translate complex work into clear, accurate, and maintainable guidance.
- Task-based structure with logical sequencing, headings, and navigational cues
- Consistent terminology, formatting, and level of detail across SOPs, job aids, work instructions, and process guides
Well-structured documentation helps people perform work accurately, consistently, and with confidence.
Build with Standards
Training decisions are anchored in defined instructional, technical, and accessibility standards.
- Taxonomy-based objectives aligned to measurable performance outcomes
- Technical and accessibility compliance across platforms and delivery formats
Standards ensure consistency, clarity, and instructional precision.
Design for Real Work
Learning experiences must translate directly to on-the-job performance.
- Performance-aligned objectives grounded in real-world workplace behaviors
- Authentic scenarios and assessments that reflect job complexity
When training reflects the real job, learners gain skills that transfer immediately to their work.
Use AI with Precision
AI supports consistency, scale, and accuracy when applied with clear guardrails.
- Structured prompts and inputs to ensure predictable, usable outputs
- Alignment and terminology checks to maintain content integrity
AI is a partner for accuracy, not a substitute for the author's expertise.
Step-by-Step Planning
Create the Training Story
Establish the information strategy, analyze learner and operational needs, and define the training story.
- Who is the learner? Role, prior knowledge, constraints
- What does the learner or end user need to know or do? Skills, tasks, decisions, standards
- Why does it matter? Risk, impact, compliance, performance
- Where and when will the learner use this? Real job context and scenarios
- How will we know they learned it? Practice-based checks tied to outcomes
Design the Framework
Build the course structure, standards, and content framework.
- Analyze source materials and existing documentation to identify gaps, workflow paths, terminology inconsistencies, and operational constraints
- Define objectives and standards that are measurable and performance-aligned
- Validate with Subject Matter Experts (SMEs) for accuracy and business relevance
- Build the Training Plan as the course blueprint (scope, outline, assessment strategy)
Use AI-assisted refinement selectively to validate topic coverage, sequencing, and clarity — never as a replacement for instructional judgment.
Develop the Content
Write, refine, and validate content using instructional expertise and AI-assisted precision.
- Draft content aligned to objectives and the Training Plan
- Use structured AI checks for alignment, organization, and terminology
- Build assessments and knowledge checks that map to the enabling objectives
- Apply editorial, accessibility, and documentation QA review across formats before publication
Documentation + Learning Examples
The following examples demonstrate the tools, methods, and proprietary systems I use to establish structure, consistency, and clarity across documentation and learning content.
Performance-Based Training Blueprint
A structured system for investigating performance needs and aligning, planning, and standardizing effective training solutions.
This sample demonstrates a two-part framework for investigating a business or performance need, aligning stakeholders, and defining the appropriate training, documentation, or performance-support solution before development begins. Although shown here in a training context, the same thoughtful approach applies to technical documentation by examining how work is performed, where breakdowns occur, what users need, and how information should be structured to support accurate job performance.
By establishing a shared understanding upfront, this research-driven approach prevents misalignment, reduces rework, and ensures content reflects how work is actually performed. The same method applies to SOPs, software procedures, job aids, how-to guides, and help content—where source analysis, SME validation, logical sequencing, and standardized templates are essential to creating clear, reliable documentation.
Framework overview
Training Blueprint
→ View the Performance-based Training Blueprint (PDF)
Defines the full system for performance-based training design, including alignment between business goals, job performance, and instructional structure.
Training Story
→ View the Training Story template (PDF)
Facilitates a structured discovery process that captures how work is actually performed, where breakdowns occur, and what success looks like in practice.
Training Plan
→ View the Training Plan template (PDF)
The Training Story directly informs the Training Plan — ensuring that what happens in the classroom translates to success on the job. This document standardizes how performance needs are translated into structured, objective-driven instruction.
Standardizes how performance is translated into objectives, lesson flow, and delivery guidance through:
- Course information and logistics
- Course objectives and lesson mapping
- Lesson outline structure (Quick Parts)
- Activities, resources, and delivery guidance
Writing Behavioral Objectives — Measurable, Aligned, and Performance-focused
This framework utilizes Bloom's Taxonomy to ensure clear, measurable objectives are defined at both the course and lesson levels.
Terminal Learning Objectives (TLOs)
TLOs define the overarching goal of a lesson, and are designed to:
- Represent the main performance outcome learners must achieve.
- Roll up to the course-level goals.
- Use one strong behavioral verb aligned with Bloom’s Taxonomy.
Enabling Learning Objectives (ELOs)
ELOs break down each TLO into smaller, measurable tasks, and must:
- Support the exact skills needed to meet the TLO.
- Drive the structure of content and assessments.
- Also follow the single-verb, single-task rule.
Why This Structure Matters
Both TLOs and ELOs:
- Must be observable and measurable.
- Use only one behavioral verb.
- Define a single, clear task.
- Include a purpose or outcome introduced with a preposition (to, for, by).
- Support the assessment strategy—how we will know the learner gained the skill.
Bloom’s Taxonomy serves as the guiding framework to match each objective to the level of thinking, learning, and understanding required.
| Step-by-Step | Guidance & Examples |
|---|---|
|
Start with an Action Stem
Clearly define the goal. |
After completing this course, you will be able to… At the end of this lesson, you will be able to… |
|
Choose a Measurable Verb
Use a single, observable action (based on Bloom's Taxomy). |
Explain, List, Maintain, Configure, Set Up, Describe, Summarize, Classify, Implement, Solve, Compare, Generate |
|
Define the Learning Task
Specify what the learner will do. |
… explain the features of the business unit module … … list the steps in the data extraction process … … maintain server log files … |
|
State the Purpose or Outcome
Use a preposition or a prepositional phrase to clarify intent. |
… explain the features of the business unit module to create an independent shipping warehouse “…to create an independent shipping warehouse.”
… list the steps in the data extraction process in preparation for running the monthly reports “…in preparation for running the monthly reports.”
… maintain server log files by ensuring the timely reporting of weekly staffing reports “…by ensuring the timely reporting of weekly staffing reports.”
|
AI-Assisted Design — Structured Markdown Prompts
Reusable prompts that speed up objective writing and knowledge-check creation while protecting instructional standards.
Markdown prompts help instructional designers maintain consistency and alignment in projects. They can be used to create course outlines, learning objectives, assessments, and ensure precise wording. The following examples demonstrate how to guide AI tools for consistent outputs when writing or revising objectives or creating knowledge checks.
Prompt 1 — Create Enabling Learning Objectives from a TLO
Create a set of enabling learning objectives (ELOs) that represent the knowledge and skills required to achieve the following TLO. TLO: [paste terminal learning objective here] Requirements: • Align to Bloom’s Taxonomy (use measurable verbs). • Write each ELO as a single-verb, single-task objective. • Keep language clear, observable, and instructionally sound. • Use parallel construction across the set.
Prompt 2 — Revise an Existing Objective (Single Verb / Single Task)
Review the learning objective below and revise it to meet all specified requirements. Objective to revise: [paste objective here] Context (The “Why”): [briefly describe the overall goal or purpose of the task in this objective] Revise the objective so that it: • Uses only one behavioral verb • Contains only one task • States the purpose/outcome using a preposition or prepositional phrase (to, for, by) • Is measurable and written in clear language Rewrite using this format: “After completing this lesson, learners will be able to [verb] [task] [outcome].”
Prompt 3 — Create a Knowledge Check from an ELO
Create a knowledge check aligned to the enabling learning objective below. ELO: [paste enabling learning objective here] Requirements: • Align the question to the Bloom’s level implied by the verb in the ELO. • Use one of the following formats: multiple choice, matching, or scenario-based. • Provide the correct answer and a brief rationale. • Keep wording clear, concise, and unambiguous.
Editorial Review & Quality Assurance
A QA approach that strengthens clarity, consistency, accuracy, and instructional alignment across deliverables.
Contact
I welcome opportunities to support teams seeking clarity, consistency, and instructional rigor. Please feel free to reach out to discuss potential collaboration.
- Email: ejmoorellc@gmail.com
- LinkedIn: linkedin.com/in/evelyn-moore-6501ba363
- Location: Available for remote work